FREQUENTLY ASKED QUESTIONS

First time renting a passenger van or first time renting with MileMarker Van Rentals? We hope our answers to frequently asked questions about renting a passenger van makes you feel confident on the road. If you have questions that were not answered, please reach out to us at [email protected]

General Van Rental Questions

Answers To Our Most Frequently Asked Questions

How do I pick up/drop off my van?

If you are flying into DIA, we will come to pick you up free of charge and take you to your vehicle. After completing your vehicle orientation, you’re free to hit the road. You can schedule pick up/drop off any time between 8am and 6pm. There will be a $50 late fee for vehicles dropped off up to 4 hours late; after 4 hours you will be charged for a full day.

The van should be returned in the same state it was picked up in. Renters are expected to remove trash and sweep the floors. There will be a cleaning fee starting at $150 withdrawn from the security deposit if any van is returned exceptionally dirty. In all these cases, we must have photo evidence to prove the returned state of the van.

How do I get from the airport to my van rental?

We will contact each guest 1-3 days before their rental to determine if they have a flight, when it lands, and where we will meet them for a complimentary shuttle to our location minutes from Denver International Airport. Guests will meet a driver in a marked Peak 1 Express or AVR van. The shuttle driver will begin training the guest on how to operate the van will on commute to their van rental.

Can I drop-off or pick-up my van rental outside of DIA?

We currently only offer one location for picking up and dropping off your van rental.

How am I charged? Mileage? Days?

You will be charged a daily fee which varies by vehicle and includes 150 miles each day. You will be charged an additional $0.25 for each mile you drive over your total limit for your reservation.

Do you require a deposit for van rentals?

A deposit of $200 is required to reserve any of our vans. The full payment of the van is expected on the day you pick up the van or before, this will include rental fee and security deposit

Is there a mileage limit?

Yes, our vans have a daily limit of 150 miles. If you are interested in driving more miles than that limit, you will be charged $0.25 per mile you are over.

Is there a minimum age to drive a van rental?

The minimum age of a driver is 25. Listed drivers are the only people allowed to drive the van rental.

Is there a minimum number of days you have to rent?

No, we do not have a minimum number of days for our van rentals.

Is there a fee for returning the van rental late?

You will be charged $50 if you are up to 4 hours late from the scheduled drop off time. Beyond the 4 hours, you will be charged a full day fee.

What kind of payment do you accept?

MileMarker Van Rentals accepts Mastercard, Visa, American Express, and Discover Card. We do not accept personal or Western Union checks or prepaid cards. If guests desire to pay with a debit card, they must show proof of a purchased flight ticket in their name leaving Denver on the same or the next day the vehicle is scheduled to return OR provide a recent utility bill or bank statement that has an address matching the one on their Driver’s License

All transactions, fees, and prices are in the United States Dollar (USD)

MileMarker Van Rentals is NOT responsible for any change in exchange rates. Refunds given by MileMarker Van Rentals might differ from the amount initially paid.

Is there renters insurance?

All drivers must have their own rental vehicle insurance. Drivers can purchase Rental Collision Protection (RCP) for up to $25,000 of damage to the vehicle.

What information will you need before my van rental?

Each guest will receive a phone call 1-3 days before their trip. In that phone call, we will determine if they will be flying in, their flight info, where we will pick them up and when, what they plan to do on their trip, how far they plan on driving, and any other relevant questions. We will also need to ask how many people will be in the van and how much luggage they will be traveling with.

Can I do a one-way trip with the van?

We do not offer one-way trips. If it is more convenient, you can pick up or drop off your campervan at our Breckenridge or Avon location.

Are there any hidden fees when renting a van?

We disclose all fees and charges prior to taking payment. The State of Colorado imposes a $2 per day Colorado Rental Car fee for any rental less than 45-days. A 3% city sales tax is also collected with every rental, regardless of the rental term length.

How far in advance should I reserve the van?

We recommend reserving your van rental as soon as you can to ensure that our vans are not sold out during your anticipated travel window.

What are your office hours?

8:00 am to 6:00 pm Sunday through Saturday. Please call us at (720) 419-1903 or email us at [email protected] if you would like to pick-up or drop-off your van rental outside of our normal hours of operation.

Bookings and changes to reservations will happen during normal business hours. The only communication we will receive after hours will be for significant roadside assistance problems.

Can I bring my furry friend?

Pets are allowed in our passenger van rentals with prior approval. A maximum of 2 pets are allowed. A $75 pet cleaning fee will be charged. Evidence of an unapproved animal will result in a minimum fee of $200.

Policies, Procedures, and Expectations

The Nitty Gritty

What is your van rental cancellation policy?

You may cancel up to 30 days in advance of your scheduled pick-up to receive a full refund. Between 15 and 29 days in advance, you will receive a 90% refund. Between 1 and 14 days in advance, you will receive a 50% refund. The cancellation must be in writing to receive a full refund. Day of cancellations will not receive a refund, and you are required to pay the full amount of the van rental. Please email [email protected] if you would like to cancel your reservation.

What is your refund policy?

There is no refund for early returns or late pick-ups. See also, “What is your van rental cancellation policy” for more information regarding cancellations.

Do I need to fill the van rental with gas before I drop it off?

Yes. All vans will start with a full tank of fuel, and we will expect the van to return with a full tank of fuel as well. If it is returned less than full, we will fill the tank and charge you 30% above the market price of fuel.

Responsibilities while renting?

We expect renters to fill the tank with the correct fuel, respect the van, protect the van from inclement weather and return the van in the same state as when you picked it up.

Can I smoke in the van?

All vans are non-smoking, including tobacco and marijuana products. There will be a $400 cleaning fee if there is any evidence of smoking inside the van rental. You will be asked to sign that the vehicle does not smell of smoke when you pick-up the vehicle.

What should I do if I am in an accident, or fall victim to theft?

If you are involved in an accident, immediately dial 911. When it is safe to do so, call MileMarker Van Rentals at (720) 419-1903 as soon so we can assist you. Take photos and get the other party(s) license and insurance at the scene of the accident.

Report all accidents, theft, or vandalism to the police as soon as you are aware of them. MileMarker Van Rentals is NOT responsible for lost or stolen property or accidents caused by weather conditions or wildlife.

Can I have Marijuana or alcohol in my van rental?

Driving any vehicle while under the influence of drugs or alcohol, including cannabis and any other impairing drugs, regardless of recreational or prescription status is strictly prohibited.

What should I do if my van rental breaks down?

All MileMarker van rentals are professionally inspected by our in-house mechanics before and after every rental. In the unlikely event that your van should experience mechanical issues, contact us as soon as possible at (720) 419-1903. We will do our best to get you up and running quickly.

Any restrictions for where I can take the van?

Yes, we do not allow our passenger vans to be taken anywhere outside of Colorado and its bordering states.

Will MileMarker send me a replacement van if I need one?

MileMarker Van Rentals will send a replacement vehicle when necessary and available.

What if I am experiencing a travel delay?

If you are experiencing a travel delay issue, please call us as soon as possible. We will do everything we can to accommodate you and your new schedule.

Driving A Passenger Van Rental

The Ins And Outs Of Passenger Vans

What if this is my first time driving a passenger van?

When renting any of our vans, the guest will receive a vehicle orientation. This will include what type of fuel to use, how to fill DEF, how to use all of the amenities, how to drive larger vehicles, and more. It is the drivers responsibility to know how to drive a large passenger van.

Do you offer roadside assistance?

Roadside assistance is included in your van rental. This includes towing, flat tire assistance, and locksmith services. Drivers will receive all of the information regarding roadside assistance and who to contact during their orientation.

Can I take my van rental off-road?

Off-roading with a MileMarker van rental is prohibited. This includes closed roads, closed trails, and 4×4 trails or tracks. If you break down in a restricted area, the renter is fully responsible for the towing and repair costs. If a 4×4 or extraction vehicle is needed, we will conclude that our van was taken on forbidden terrain and the renter is fully responsible for towing and repair costs. This includes the van’s alignment, shocks, and struts.

Can I drive my van rental on unpaved roads?

Unpaved roads are permitted, but we recommend you use our “Should I Drive This Guide” when determining if a road is safe to drive on. MileMarker’s rule of thumb is, if you are questioning it, you probably shouldn’t drive it.

Do I have to buy Diesel Exhaust Fluid (DEF)?

Some of our vehicles are diesel and will require DEF. The driver will be instructed on everything regarding DEF during orientation.

What type of fuel do the vans take?

You are responsible for putting in the proper fuel in the van. If the van is filled with the wrong type of fuel, you will be responsible for the mechanical repair that could be the replacement of the entire engine costing approximately $20,000. You will be trained on what type of fuel the van takes. This will be done in front of video surveillance that has sound. There will be an addendum in the rental contract that will clearly state which type of fuel is correct, and you must sign that you received the training on the fuel type

If you accidentally put in the wrong fuel, DO NOT START THE VEHICLE! Call our service line, and we will get the van towed to one of our outposts

Where can I find information on road conditions and weather?

Safe Travel USA is a great resource for both road and weather conditions. Each state has its own department of transportation and its Twitter account is perfect for getting live updates on road conditions. Colorado | Wyoming | New Mexico | Utah

Can I haul a trailer with my van rental?

Trailers will not be permitted on any van rental

Amenities and Add-Ons

The Ice Cream To Your Cone

What kind of amenities does a passenger van rental have?

All passenger van rentals will have several outlets and USB ports as well as Bluetooth for music and a fire extinguisher.

Do the vans accommodate car seats or booster seats?

Yes! Please contact us for information on renting a booster seat.

Additional items for rent?

We have a list of what’s included, what to bring, and what you can add on. If you need a car seat or bike rack, you can add them on at the time of pick up.

Do the vans have USB inputs?

All passenger van rentals have multiple spots with USB ports and power outlets!

Do the vans have bike racks?

You can add on a bike rack during check out for an additional charge of $100 for the duration of your trip. You must notify us beforehand if you desire one so we have time to install it. If you need to rent bikes, we have a partnership with several bike rental shops. Please contact us for more information.

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